Guest comment / questionnaire

Dear Guest,

To improve our services and come up to your expectation, we would be grateful if you could fill in this document.
Last name
First name
E-mail
Property
Room number
Date of arrival
Click here to get the date.
Date of departure
Click here to get the date.

RECEPTION

Very good

Good

Average

Unacceptable

Transfers
Welcome
Courtesy
Check-in & out
Shop
 

ROOM

Very good

Good

Average

Unacceptable

Comfort
Decoration
General tidiness
Overall facilities
Amenities
 

RESTAURANT

Very good

Good

Average

Unacceptable

Decoration
Quality of service
Rapidity of service
Presentation of dishes
Quality of dishes
Menu’s variety
 

HOTEL

Very good

Good

Average

Unacceptable

Spa
Activities
Overall decoration
Style and ambiance
Maintenance
Quality/price ratio
 
Is it your first stay in our hotel?   Yes   No
If no, how many times have you ever staid in our hotel?   < 5 times   > 5 times
Did one of our employees differentiate himself during your stay?   Yes   No
If yes, which one?
Would you recommend this hotel to other persons?   Yes   No
How did you hear about our hotel?   On recommendation

  On Internet, which web site?


  Other advertising, which one ?
Would you like to receive TERA special offers and advertising by mail?   Yes   No
How did you make your booking in our hotel?   Travel agent
  Our Web site
  By mail
  By phone
If we had to modify something in order to make your stay more enjoyable, your suggestion would be :


Your comments :


For security reasons, please copy the following characters :
CAPTCHA Image Refresh Image